Terms of Service

1. Provider Details

The Service is provided by LeaderTelecom B.V. ("LeaderTelecom", "we", "us").

2. Order Forms and Priority

2.1. The Service may be purchased or used under an order form, quote, online checkout, invoice, statement of work, or similar document referencing these Terms ("Order Form").

2.2. If there is a conflict between these Terms and an Order Form, the following order of precedence applies: (1) the Order Form (for the specific commercial terms), then (2) these Terms, then (3) any documentation or policies.

3. Definitions

• "Audio Input": audio files or streams you upload, send, or otherwise provide to the Service.
• "Transcript Output": text output produced from Audio Input (including timestamps, diarization labels, punctuation, confidence scores, etc., if provided).
• "Customer Content": Audio Input, Transcript Output, and any other data you submit to the Service.
• "Documentation": technical documentation, guidelines, and specs we publish for the Service.
• "User": an individual authorized by Customer to use the Service.

4. Eligibility and Accounts

4.1. You must be able to form a binding contract to use the Service. If you use the Service on behalf of a company, you represent that you have authority to bind that company.

4.2. You are responsible for:

• keeping your account credentials secure;
• all actions taken under your account; and
• ensuring your Users comply with these Terms.

4.3. You must provide accurate information and keep your account information up to date.

5. The Service

5.1. The Service converts speech in audio into text. The Service may support batch transcription, real-time transcription, language detection, punctuation, formatting, speaker separation, and other features depending on your plan or configuration.

5.2. No guarantee of accuracy. Speech-to-text outputs can contain errors. Accuracy may vary based on audio quality, accents, language, background noise, domain terminology, and other factors. You are responsible for reviewing and validating Transcript Output before relying on it—especially for medical, legal, financial, compliance, or safety-critical use.

5.3. We may update, change, or discontinue features of the Service. If a change materially reduces core functionality you purchased, we will act reasonably to provide an alternative or transition path.

6. Customer Content, Permissions, and Compliance

6.1. Your responsibility for lawful recording and processing. You confirm that you have all rights, permissions, and lawful basis required to:

• record the Audio Input (including obtaining consent where required);
• upload or transmit it to us; and
• have us process it to produce Transcript Output.

6.2. No unlawful or harmful use. You may not use the Service to:

• violate any law, regulation, or court order;
• infringe intellectual property or privacy rights;
• process content you do not have rights to process;
• engage in unauthorized surveillance or interception;
• distribute malware, abuse the Service, or attempt to bypass security controls;
• perform load testing, scraping, or reverse engineering except as permitted by mandatory law or expressly approved in writing.

6.3. Sensitive data. Customer Content may include personal data, potentially including special categories of personal data (e.g., health-related information) depending on the context. You are responsible for ensuring you have the legal right to process and share such data with us. You should avoid uploading highly sensitive data unless necessary and properly safeguarded.

6.4. Content moderation. We do not routinely monitor Customer Content. However, we may block, suspend, or restrict content or usage if we reasonably believe it violates these Terms, the law, or creates security risk.

7. Data Processing Location and Infrastructure

7.1. Processing in the Netherlands. Customer Content is processed in the Netherlands.

7.2. Own servers. Speech-to-text processing is performed on servers owned and/or controlled by LeaderTelecom.

7.3. If you request or require written commitments on data residency, subprocessors, or security measures, we can provide them via an Order Form and/or a Data Processing Addendum.

8. Ownership and Intellectual Property

8.1. Your content remains yours. As between the parties, Customer retains all rights in Customer Content.

8.2. License to process. You grant LeaderTelecom a limited, worldwide, non-exclusive license to host, process, transmit, and otherwise use Customer Content solely to:

• provide and maintain the Service;
• prevent or address security, fraud, or technical issues; and
• comply with legal obligations.

8.3. Service IP. LeaderTelecom retains all rights to the Service, Documentation, software, models, methods, and underlying technology (including improvements).

8.4. Feedback. If you provide suggestions or feedback, you grant LeaderTelecom the right to use it without restriction and without compensation.

9. Confidentiality

9.1. Each party ("Receiving Party") may receive confidential information from the other ("Disclosing Party"). The Receiving Party will:

• protect it using reasonable care;
• use it only to perform under these Terms; and
• not disclose it except to personnel/contractors who need to know and are bound by confidentiality obligations.

9.2. Confidentiality does not apply to information that is: public through no breach; independently developed; lawfully received from a third party; or required to be disclosed by law (in which case the Receiving Party will provide notice when legally permitted).

10. Security

10.1. We implement appropriate technical and organizational measures designed to protect Customer Content against unauthorized access, loss, alteration, or disclosure.

10.2. You are responsible for securing your access to the Service (including API keys), and for security of systems and networks you control.

11. Support, Maintenance, and Availability

11.1. Support level, response times, and availability commitments (if any) are stated in the Order Form or Documentation.

11.2. We may perform planned maintenance. Where practical, we will provide advance notice for maintenance that may affect availability.

12. Fees, Billing, and Taxes

12.1. Fees (subscription, usage-based, overage, setup, and/or support fees) are specified in the Order Form.

12.2. Unless otherwise stated: invoices are due within 14 days of invoice date.

12.3. Late payments may result in suspension of the Service after notice. We may charge statutory interest and reasonable collection costs as permitted by law.

12.4. Fees are exclusive of taxes. You are responsible for applicable taxes, duties, and similar governmental assessments, except taxes on our income.

13. Trials and Beta Features

13.1. If you use a free trial, evaluation, or beta feature, it may be provided "as is" and may be limited, changed, or discontinued at any time.

13.2. We are not liable for issues arising from beta features to the maximum extent permitted by law.

14. Warranties and Disclaimers

14.1. We warrant that we will provide the Service with reasonable care and skill.

14.2. Except as expressly stated in these Terms or required by law, the Service is provided "as is" and "as available". We disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

14.3. We do not warrant that the Service will be uninterrupted, error-free, or that transcripts will be fully accurate.

15. Limitation of Liability

15.1. Indirect damages excluded. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, business, goodwill, or data, even if advised of the possibility.

15.2. Liability cap (business customers). If you are acting in the course of business, the total aggregate liability of LeaderTelecom arising out of or related to the Service will not exceed the fees paid (or payable) by Customer for the Service in the 12 months immediately preceding the event giving rise to the claim.

15.3. Exceptions. Nothing in these Terms limits liability for:

• intent (opzet) or gross negligence (bewuste roekeloosheid) where limitation is not allowed;
• death or personal injury caused by negligence;
• fraud; or
• any liability that cannot be excluded or limited by law.

15.4. Consumer rights. If you are a consumer (not using the Service in the course of business), mandatory consumer protection laws may provide additional rights, and some limitations above may not apply to you.

16. Indemnification (Business Customers)

If you are acting in the course of business, you will indemnify and hold LeaderTelecom harmless from third-party claims arising out of:

• (a) Customer Content, including allegations that Audio Input was recorded or processed unlawfully;
• (b) Customer's or Users' breach of these Terms; or
• (c) Customer's violation of law or third-party rights,

provided that LeaderTelecom promptly notifies you and cooperates reasonably in the defense.

17. Suspension and Termination

17.1. Suspension. We may suspend access to the Service immediately if:

• required by law;
• we reasonably believe there is a security threat or abuse;
• fees are overdue (after notice and a reasonable cure period).

17.2. Termination for cause. Either party may terminate an Order Form (and/or these Terms as they apply to that Order Form) with immediate effect if the other party materially breaches and fails to cure within 30 days of written notice (or sooner if the breach cannot be cured).

17.3. Effect of termination. Upon termination:

• your right to use the Service stops;
• outstanding fees become immediately due; and
• we will handle Customer Content according to the Data Processing terms and applicable law.

18. Data Protection

18.1. If Customer Content includes personal data and LeaderTelecom processes it on Customer's behalf, the parties agree that:

• Customer is the Controller (or Processor acting on behalf of a Controller), and
• LeaderTelecom is the Processor,

as those terms are used under the EU GDPR.

18.2. The Data Processing Addendum (Annex A) forms part of these Terms.

18.3. Our general privacy practices are described in our Privacy Policy. In case of conflict regarding processing under the Service, Annex A prevails.

19. Export Controls and Sanctions

You represent that you and your Users comply with applicable export control and sanctions laws. You will not use the Service in violation of such laws.

20. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will provide reasonable notice (e.g., via email or the Service). Continued use after the effective date of changes means you accept the updated Terms.

21. Governing Law and Jurisdiction

These Terms and any dispute arising from them are governed by the laws of the Netherlands.

If you are a business customer, the courts of Amsterdam, the Netherlands have exclusive jurisdiction, unless mandatory law provides otherwise.

22. Contact

For questions, legal notices, or complaints, contact:

23. General Provisions

23.1. Force Majeure

Neither party will be liable for delays or failures in performance resulting from circumstances beyond its reasonable control, including natural disasters, acts of government, pandemic, war, terrorism, riots, labor disputes, internet or telecommunications failures, or cyberattacks.

23.2. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

23.3. Waiver

The failure of either party to enforce any provision of these Terms will not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by the waiving party.

23.4. Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets. Subject to the foregoing, these Terms bind and inure to the benefit of the parties and their successors and permitted assigns.

23.5. Entire Agreement

These Terms, together with any Order Forms and the Data Processing Addendum, constitute the entire agreement between you and LeaderTelecom regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

23.6. Notices

All notices under these Terms must be in writing. Notices to LeaderTelecom should be sent to the address in Section 1 or by email to info@leadertelecom.nl. We may provide notices to you via email to the address associated with your account or through the Service.