Privacy Policy

1. Data Controller

The data controller responsible for your personal data is:

LeaderSpeech is a speech-to-text transcription service operated by LeaderTelecom B.V., a company registered in the Netherlands.

2. Scope of This Policy

This Privacy Policy applies to the processing of personal data through:

• The LeaderSpeech website at www.leaderspeech.com
• The LeaderSpeech speech-to-text transcription service
• Any related services, applications, or APIs provided by LeaderTelecom B.V. under the LeaderSpeech brand

This policy does not apply to third-party websites or services that may be linked from our website.

3. Categories of Personal Data

We may collect and process the following categories of personal data:

3.1 Audio Data

• Audio files you upload for transcription
• Voice recordings contained within those files

Important: Audio data is processed in real-time and is not stored after transcription is complete. We do not create permanent voiceprints. Speaker diarization (identifying different speakers in a recording) is available as an optional feature but does not involve biometric identification.

3.2 Account Data (for registered users)

• Email address
• Name (if provided)
• Password (encrypted)
• Payment information (processed by third-party payment providers)

3.3 Usage Data

• IP address
• Browser type and version
• Device information
• Pages visited and features used
• Transcription statistics (duration, word count - not content)

3.4 Communication Data

• Emails or messages you send to us
• Support requests and feedback

4. Sources of Personal Data

We collect personal data from the following sources:

• Directly from you: When you upload audio files, create an account, contact us, or interact with our service
• Automatically: Through cookies and similar technologies when you visit our website
• Third parties: Payment processors (for billing information only)

5. Purposes of Processing

We process your personal data for the following purposes:

5.1 Service Delivery

• Processing audio files to provide speech-to-text transcription
• Managing your account and providing customer support
• Processing payments for premium services

5.2 Service Improvement

• Analyzing usage patterns to improve our service
• Troubleshooting technical issues
• Developing new features

Note: By default, we do not use your audio data to train our AI models. If you opt in to contribute to model improvement, your data will be anonymized before use.

5.3 Communication

• Responding to your inquiries and support requests
• Sending service-related notifications
• Marketing communications (only with your consent)

5.4 Legal Compliance

• Complying with legal obligations
• Protecting our legal rights and preventing fraud

6. Legal Bases for Processing

Under the GDPR, we process your personal data based on the following legal grounds:

• Contract performance (Art. 6(1)(b) GDPR): Processing necessary to provide you with our transcription service
• Consent (Art. 6(1)(a) GDPR): For marketing communications and optional data processing (e.g., model training opt-in)
• Legitimate interests (Art. 6(1)(f) GDPR): For service improvement, security, and fraud prevention
• Legal obligation (Art. 6(1)(c) GDPR): To comply with applicable laws and regulations

7. Controller vs. Processor

7.1 Direct Users (B2C)

When you use LeaderSpeech directly as an individual, LeaderTelecom B.V. acts as the data controller for your personal data.

7.2 Business Customers (B2B)

When you use LeaderSpeech through an API integration or on behalf of an organization:

• Your organization is typically the data controller
• LeaderTelecom B.V. acts as a data processor
• A Data Processing Agreement (DPA) governs this relationship

Business customers requiring a DPA should contact us at info@leadertelecom.nl.

8. Data Sharing

We do not sell your personal data.

We may share your data with the following categories of recipients:

8.1 Service Providers

• Cloud infrastructure providers (for hosting)
• Payment processors (for billing)
• Analytics providers (for usage statistics)

Important: Our speech-to-text processing is performed on our own infrastructure using self-hosted AI models. Your audio data is not sent to third-party AI services for transcription.

8.2 Legal Requirements

We may disclose data when required by law or to protect our legal rights.

8.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

9. International Data Transfers

LeaderTelecom B.V. is based in the Netherlands and primarily processes data within the European Economic Area (EEA).

If we transfer personal data outside the EEA, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions for countries with adequate data protection
• Other legally recognized transfer mechanisms

10. Data Retention

10.1 Audio Data

Audio files are not stored. They are processed in real-time for transcription and immediately deleted upon completion. The resulting transcription text is delivered to you and not retained on our servers unless you explicitly save it to your account.

10.2 Account Data

Account data is retained for the duration of your account plus a reasonable period to comply with legal obligations (typically 7 years for financial records).

10.3 Usage Data

Anonymized usage data may be retained indefinitely for statistical purposes. Identifiable usage data is typically retained for 26 months.

10.4 Communication Data

Support communications are retained for 3 years to ensure service quality and resolve any disputes.

11. Cookies and Tracking

We use cookies and similar technologies on our website. These include:

11.1 Essential Cookies

Required for the website to function (e.g., session management, security). These do not require consent.

11.2 Analytics Cookies

Help us understand how visitors use our website. Enabled only with your consent.

11.3 Marketing Cookies

Used to deliver relevant advertisements. Enabled only with your consent.

You can manage your cookie preferences through our cookie consent banner or your browser settings.

12. Security Measures

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption: TLS 1.3 for data in transit; encryption at rest for stored data
• Access controls: Role-based access, multi-factor authentication for staff
• Infrastructure: Secure data centers with physical access controls
• Monitoring: Security monitoring and incident response procedures
• Audits: Regular security assessments and vulnerability testing

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

13. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access (Art. 15): Request a copy of your personal data
• Right to rectification (Art. 16): Request correction of inaccurate data
• Right to erasure (Art. 17): Request deletion of your data ("right to be forgotten")
• Right to restriction (Art. 18): Request limited processing of your data
• Right to data portability (Art. 20): Receive your data in a structured format
• Right to object (Art. 21): Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw previously given consent at any time

To exercise these rights, contact us at info@leadertelecom.nl. We will respond within 30 days.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority:

14. Children's Privacy

LeaderSpeech is not intended for use by children under the age of 16. We do not knowingly collect personal data from children under 16 years of age.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us at info@leadertelecom.nl. We will take steps to delete such information.

The age of 16 aligns with Dutch law implementing the GDPR requirements for children's consent.

15. Third-Party Voice Recordings

When you upload audio files that contain recordings of other individuals:

• You are responsible for ensuring you have the necessary rights or consent to process those recordings
• You must comply with applicable laws regarding recording and processing of third-party voice data
• We recommend informing individuals that their voice may be transcribed and obtaining their consent where required

LeaderTelecom B.V. is not responsible for the lawfulness of recordings uploaded by users.

16. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this page
• Sending an email notification to registered users (for material changes)

We encourage you to review this policy periodically to stay informed about how we protect your data.

17. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: